Effective Date

Effective Date: [Insert Date]

At Cargo People Logistics & Shipping Pvt. Ltd. (“Cargo People,” “we,” “our,” or “us”), protecting your privacy and safeguarding your personal data is one of our top priorities. As a global freight forwarding and logistics solutions provider, we handle sensitive information belonging to importers, exporters, manufacturers, and international trade partners. This Privacy Policy explains in detail how we collect, use, disclose, and protect your information in compliance with the Information Technology Act (India), General Data Protection Regulation (GDPR – Europe), and the California Consumer Privacy Act (CCPA – USA).

1. Information We Collect

When you engage with Cargo People—whether by visiting our website, filling out inquiry forms, or availing our logistics services—we collect information that is necessary to provide smooth operations and legal compliance. This may include:

• Personal Identifiable Information (PII): Name, email address, phone number, company name, job title, and physical address.
• Business & Shipment Information: Commercial invoices, packing lists, HS codes, details of consignors/consignees, customs declarations.
• Financial Data: Billing information, payment records, and limited banking details (where required for transaction processing).
• Technical Information: IP address, cookies, browsing data, device details, and interaction patterns on our website.
• Identification Data: Government-issued IDs or licenses where required for KYC and customs compliance.

2. Purpose of Data Collection

The information collected is used exclusively for business and regulatory purposes. Cargo People processes your data to:

• Provide freight forwarding services, including air freight, sea freight, warehousing, and customs clearance.
• Ensure compliance with legal obligations such as export-import regulations, taxation, and customs laws.
• Communicate essential information including shipment status updates, invoices, quotations, and service notifications.
• Improve our website, digital platforms, and customer experience by analyzing user behavior and preferences.
• Send promotional offers, newsletters, and service updates (only if you have consented to receive such communication).

3. Lawful Basis for Processing (GDPR)

For our European Union (EU) and United Kingdom (UK) clients, Cargo People complies with the GDPR framework. Personal data is processed only when there is a lawful basis, which may include:

• Contractual Necessity: To execute a freight forwarding agreement or service contract.
• Legal Obligation: To comply with customs regulations, taxation requirements, and trade documentation rules.
• Legitimate Interests: To protect our business operations, prevent fraud, and enhance logistics efficiency.
• Consent: When you opt in for newsletters, marketing campaigns, or agree to the use of cookies on our website.

4. Data Sharing & Disclosure

In order to successfully carry out international shipments, Cargo People works with a wide range of trusted partners and government bodies. Therefore, your data may be shared with:

• Customs, port, and airport authorities for legal clearance.
• Shipping lines, airlines, and trucking companies for physical movement of cargo.
• Warehouses and distribution centers for storage and handling.
• Government agencies and regulators as required under applicable laws.
• Third-party service providers such as IT support, payment processors, compliance consultants, and communication platforms.

5. International Data Transfers

Because freight forwarding involves global operations, some of your data may be transferred across borders. For instance, shipment information may be shared with shipping lines in Europe, port authorities in the USA, or customs departments in Southeast Asia.

To safeguard your rights, we rely on Standard Contractual Clauses (SCCs), sign Data Processing Agreements (DPAs) with partners, and limit transfers to what is strictly necessary for service delivery.

6. Data Retention Policy

We retain personal and shipment data only as long as necessary to fulfill contractual and legal obligations. After that period, the data is securely deleted or anonymized.

• Shipment & customs records: 7 years (to comply with CBIC, DGFT, and international trade laws).
• Financial & tax records: 7 years as required under Indian tax legislation.
• Marketing & communication data: Until the user unsubscribes or withdraws consent.

7. Data Security Measures

Cargo People implements industry-standard security practices to ensure your data is safe from unauthorized access, misuse, or loss. Measures include:

• SSL encryption on our website and portals.
• Firewalls, antivirus protection, and intrusion detection systems.
• Role-based restricted access for employees.
• Regular internal audits and compliance checks.

While we use robust methods, no system can guarantee 100% security. In the unlikely event of a data breach, we follow strict notification procedures.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to improve browsing experience, analyze traffic, and optimize digital services.

• Essential cookies enable site functionality.
• Analytics cookies help us understand how users interact with our site.
• Marketing cookies may be used (with consent) for targeted campaigns.

You may disable cookies through browser settings, but some website features may not function correctly.

9. Your Rights Under GDPR & CCPA

Cargo People respects your rights to control your personal data. Depending on your jurisdiction, you may exercise the following rights:

• Right of Access: Request a copy of your personal data.
• Right of Rectification: Correct inaccurate or incomplete data.
• Right of Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Restrict Processing: Limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Stop processing for direct marketing or legitimate interest.
• Right to Withdraw Consent: Opt out of marketing or cookies at any time.
• CCPA Rights (for California residents): Right to know what data is collected, right to deletion, right to opt-out of data sale (we do not sell data), and right to non-discrimination.

10. Data Breach Policy

In the rare case of a data breach:

• We will notify affected users without undue delay.
• GDPR users will be informed within 72 hours of the breach.
• We will cooperate with regulatory authorities and take corrective action.

11. Children’s Privacy

Cargo People’s services are intended exclusively for business entities and professionals above the age of 18. We do not knowingly collect data from children. If a child’s data is inadvertently provided, we will delete it promptly upon discovery.

12. Third-Party Links & Services

Our website may contain links to third-party services such as shipping line portals, payment gateways, or government customs websites. Cargo People is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before sharing personal data.

13. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in laws, technology, or business practices. When revised, the updated version will carry a new “Effective Date” at the top of this page.

14. Contact Us

For any privacy-related questions, GDPR/CCPA requests, or complaints, you may reach us at:

Cargo People Logistics & Shipping Pvt. Ltd.
A-35, 4th Floor, FIEE Complex, Okhla Phase 2, Delhi - 110020
📞 [Phone Number]
📧 [Email Address]

If you are based in the EEA/UK and believe your rights under GDPR have been violated, you may also lodge a complaint with your local Data Protection Authority (DPA).