Faq

FAQ

We understand that international shipping can feel complex, especially if you’re new to importing and exporting. To make things simpler, we’ve compiled answers to some of the most common questions our clients ask. If you don’t find your answer here, our team is just a call away.

General Shipping FAQs

We provide end-to-end international logistics solutions, including:

  • Air freight
  • Sea freight (FCL & LCL)
  • Customs clearance
  • Door-to-door delivery
  • Warehousing & distribution
  • Project cargo handling
  • Cargo insurance

Yes. We help Indian companies with both:

  • Import logistics – bringing goods into India from overseas suppliers.
  • Export logistics – shipping goods from India to international buyers.

Absolutely. Many of our clients are SMEs and startups entering global trade for the first time. We guide you on:

  • Required shipping and customs documentation
  • Suitable shipping modes and routes
  • Cost-effective options for smaller volumes

Air & Sea Freight FAQs

FCL (Full Container Load): A dedicated container is booked only for your cargo. This is ideal for large shipments where you can fill or nearly fill a full container.

LCL (Less than Container Load): Your cargo shares container space with other shippers. This works best for smaller volumes and SMEs that don’t have enough cargo for a full container.

  • Sea freight: More economical but slower, typically around 20–40 days depending on the trade lane and transshipments.
  • Air freight: Much faster, usually 2–7 days door-to-door, but higher in cost.

Our team can suggest the right mode based on your budget and urgency.

Yes. We offer complete door-to-door solutions, which can include:

  • Pickup from your factory or warehouse
  • Origin customs clearance
  • International freight (air/sea)
  • Destination customs clearance
  • Final delivery to your buyer or warehouse

Customs & Compliance FAQs

Yes. We are a licensed Customs House Agent (CHA) and can legally handle customs clearance for both imports and exports at major ports and ICDs in India.

Typically, you will need:

  • Commercial Invoice
  • Packing List
  • Bill of Lading / Airway Bill
  • Importer Exporter Code (IEC)
  • Any required permits or licences (e.g., DGFT, FSSAI, PQ, BIS, etc.)

Depending on your product and destination, additional documents may be required. Our team will advise you case-by-case.

If your shipment is held or delayed at customs, our CHA team:

  • Coordinates with customs officials to identify the issue
  • Assists in providing any missing documents or clarifications
  • Works to minimise delays, storage, and demurrage charges

Cargo Insurance FAQs

No, cargo insurance is not legally mandatory, but it is strongly recommended. Freight charges do not cover loss or damage to goods. Insurance protects your cargo against risks like theft, accidents, rough handling, and natural disasters.

We can help arrange different types of cover, including:

  • All-Risk Insurance – Comprehensive coverage against most physical loss or damage.
  • Named Perils Insurance – Covers specific risks such as fire, collision, sinking, etc.
  • Air and Marine Cargo Insurance – Tailored for shipments moving by air or sea.

Warehousing & Distribution FAQs

Yes. We offer customs-bonded warehousing at major logistics hubs such as:

  • Delhi NCR
  • Mumbai
  • Chennai
  • Mundra
  • Kolkata

Yes. Our warehouses are digitally enabled, giving you near real-time visibility of:

  • Available stock levels
  • Inbound and outbound movements
  • Ageing and location of inventory

Cost & Payment FAQs

Freight charges are calculated based on factors such as:

  • Cargo weight and volume
  • Mode of transport (air or sea)
  • Origin and destination
  • Transit time/urgency

We provide transparent, all-inclusive quotations with no hidden fees.

For regular corporate clients, we can discuss flexible payment terms or credit facilities based on volumes and relationship history. For first-time shippers, standard advance payment terms apply.

Working with Cargo People

We act as your single logistics partner, taking ownership from start to finish. With us, you get:

  • End-to-end solutions – freight, customs, warehousing, and insurance
  • Accountability and proactive communication
  • Tailored solutions for SMEs, corporates, and project cargo
  • Time, cost, and stress savings by avoiding multiple intermediaries

We serve a wide range of industries, including:

  • Textiles & garments
  • Engineering and machinery
  • Electronics & consumer durables
  • Chemicals and pharmaceuticals
  • Auto components
  • General consumer goods and FMCG

Getting started is simple:

  1. Contact us with your cargo details (origin, destination, weight/volume, and product).
  2. We’ll suggest the best shipping option (air/sea, FCL/LCL) and route.
  3. Our team will guide you step by step through documentation, customs clearance, and delivery.

Still Have Questions?

We know every business is different. If you didn’t find your answer here, our experts are happy to help. Talk to our team today for a free consultation and a competitive quote on your next shipment.

Quick Help – Get Answers Faster

Still not sure about shipping, customs, or documentation? Don’t worry — our team is here to guide you step by step. Choose the option that works best for you:

  • 📞 Call Us Directly – Speak to our logistics experts.
  • 💬 Chat With Us – Get instant answers through live chat.
  • Request a Free Quote – Share your shipment details and we’ll send a customised plan.

Cargo People Logistics & Shipping Pvt. Ltd. – Making global trade simpler, faster, and stress-free.

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